Refund policy

Who you're buying from

Minus to Plus is sold by Brightwick Works, P.O. Box 2005, Porcupine, ON P0N 1C0, Canada. Payments are processed for us by Thinkific. Questions: support@brightwickworks.com.

14-day money-back guarantee

If Minus to Plus isn't right for you, you can ask for a full refund within 14 days of your purchase, counted from the date on your receipt. You don't have to give a reason.

How to ask for a refund

Email support@brightwickworks.com from the email address you used to buy, or reply to your receipt email. Include your order number or the name on the order. We'll reply within 2 business days.

What you get back

We refund the full amount you paid, including any GST/HST or sales tax, to your original payment method only. If you used a discount code, you get back what you actually paid: for example, C$49 if you bought at the launch price. We process refunds within 5 business days of your request, and your bank can take another 5 to 10 business days to show it.

Prices are charged in Canadian dollars (CAD). If your card is in another currency, your bank's exchange rate on the refund day may make the amount in your currency a little different from the original charge. We can't cover that difference.

What happens to your access

When your refund is processed, your access to the course ends right away. That includes the lessons and course materials on our course site.

Copies of the tracker sheets you already made are saved in your own Google Drive. They're yours to keep, even after a refund, and refunds are still available for the full 14 days after you've copied them. After a refund, we no longer give support or updates for the sheets.

After 14 days

We don't give refunds after 14 days, except where the law requires it. If we charged you by mistake, such as a double charge or the wrong price because of an error on our side, contact us any time and we'll fix it.

Second purchases

If you've already had a refund for a Minus to Plus course, buying the same course again isn't covered by this guarantee.

Card disputes

Please contact us before disputing a charge with your bank. We can usually sort it out faster. While a dispute is open, access to the course is paused until it's resolved.

Your rights

This policy doesn't take away any rights you have under the consumer protection laws where you live.

Changes to this policy

We may update this policy from time to time. The version posted when you bought is the one that applies to your purchase.